Right of withdrawal
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
1. ABOUT THE RIGHT OF WITHDRAWAL
1.1 Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise the right to cancel, you must inform us (Ecomnio Operations UG, Domänenweg 1C, 31171 Hildesheim, E-Mail: kundenservice@gymtastic.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period and that you have returned the goods within the period defined below.
1.2 Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. We will retain a processing fee of €3.90 for processing. If acceptance is refused without a reason apparent to GYMTASTIC or if the goods cannot be delivered, the following fees will be charged:
- Shipments from DE/ AT fee of 9,90 €
- Shipments from all other countries 14,90 €
We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You shall bear the direct costs of the insured return of the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
1.3 Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
General information
1. please avoid damaging and soiling the goods. Please return the goods to us in their original packaging and unopened with all contents.
2. if possible, please do not return the goods to us freight collect.
3. please note that compliance with the above conditions is a prerequisite for the effective exercise of the right of withdrawal.
2. SAMPLE WITHDRAWAL FORM